"A Revolutionary way to treat TFCC tears"
WristWidget® FAQ's
- Have a small wrist, and find the WristWidget® sliding over your Ulnar bone?
- How tight should it be?
- How long does the WristWidget® last?
- How do you wash the WristWidget®?
- Can I wear it in the water?
- Can I continue athletic activities with the WristWidget®
- How do I know that the WristWidget® will help me?
- What Lcode do I use to bill for the WristWidget®?
- Warranty, Ordering, Delivery & Returns
- Fitting and Sizing Information
- Cleaning Information
- General Product Information
- Privacy
- WristWidget® Guarantee
- Wholesale Information
Have a small wrist, and find the WristWidget® sliding over your Ulnar bone??
Our findings show that 2% of the population suffer from this ailment. Please see the pic. below. You can use a small piece of Coban under the WristWidget® and it should no longer slide! Good chance you already have some in the medicine cabinet!
Our findings show that 2% of the population suffer from this ailment. Please see the pic. below. You can use a small piece of Coban under the WristWidget® and it should no longer slide! Good chance you already have some in the medicine cabinet!
How tight should it be?
It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the WristWidget® is only 30 lbs and you are performing a task which requires 60 lbs of force, the WristWidget® needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the WristWidget® is essential to ensure that you can tolerate it for up to 12 weeks.
How long does the WristWidget® last? It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The velcro is cut to a length to ensure that it lasts a long time. If for any reason it does not last for you, email me and I will replace it free of charge- no questions asked.
How do you wash the WristWidget®? You can hand wash in cold water and hang to dry. You can tumble dry after squeezing- not twisting- the water out. It dries quickly. You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget®.
Can I wear it in the water? Yes! It is made to provide continuous support- even in the water.
Can I continue athletic activities with the WristWidget®? In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WristWidget® without re-injury. Tasks which are risky are end range rotation with weight and weight-bearing: bicep curls with palm up and over 4 lbs of weight; pull-ups with palms facing you; weightlifting over your current weight bearing tolerance etc. You can email me specific questions.
How do I know that the WristWidget® will help me? Don't worry- you will know. Every person who has the TFCC injury puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget® is only appropriate for those with pain with weight bearing and shows an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.
What Lcode do I use to bill for the WristWidget®?
L3923
L3929
It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the WristWidget® is only 30 lbs and you are performing a task which requires 60 lbs of force, the WristWidget® needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the WristWidget® is essential to ensure that you can tolerate it for up to 12 weeks.
How long does the WristWidget® last? It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The velcro is cut to a length to ensure that it lasts a long time. If for any reason it does not last for you, email me and I will replace it free of charge- no questions asked.
How do you wash the WristWidget®? You can hand wash in cold water and hang to dry. You can tumble dry after squeezing- not twisting- the water out. It dries quickly. You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget®.
Can I wear it in the water? Yes! It is made to provide continuous support- even in the water.
Can I continue athletic activities with the WristWidget®? In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WristWidget® without re-injury. Tasks which are risky are end range rotation with weight and weight-bearing: bicep curls with palm up and over 4 lbs of weight; pull-ups with palms facing you; weightlifting over your current weight bearing tolerance etc. You can email me specific questions.
How do I know that the WristWidget® will help me? Don't worry- you will know. Every person who has the TFCC injury puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget® is only appropriate for those with pain with weight bearing and shows an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.
What Lcode do I use to bill for the WristWidget®?
L3923
L3929
Ordering and Delivery
What methods of payment do you accept?
You can pay for your order by using PayPal. If you would prefer not to use PayPal simply email vanessa@wristwidget.com.au for alternate forms of payment.
How long will I have to wait to receive my order?
We do our very very best to get your order out within 24hrs. Your order will be posted via Australia Post Priority Mail. For Priority Mail please allow 3-5 days for delivery of your order. If you would prefer to pay for express postage please email vanessa@wristwidget.com.au for your order and extra charges.
Is your site a safe and secure shopping site?
You can shop at www.wristwidget.com.au online with confidence. We have partnered with Shopify's secure payment system. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
Returns
What is your returns policy?
We stand by the performance and quality of the WristWidget® 100%. If you are not totally satisfied with the results, please simply return your WristWidget® for a full refund (not including postage).
How do I return for a refund?
When we send out your order there is a packing slip included with your order number, you will also receive a copy of this in your email confirmation. Simply send all items you would like to return to the address below. Please include a copy of your order number as well as your information, including the first and last name of the purchaser. Goods are returned to WristWidget® at your own expense.
What is your return address?
The return address is:
WristWidget Australia
Attention Returns or Exchanges
PO Box 208
Wahroonga NSW 2076
Call or email us if you need a replacement. We aim to process returns within 3 working days of receiving your return.
If you are returning your WristWidget for a refund, we will issue the credit within 48hrs of receiving them at our offices.
For further information please call 0405 085 031 or e-mail vanessa@wristwidget.com.au
Cleaning Information
How do I wash my WristWidget®?
The easiest and best way to wash your WristWidget® is with a gentle soap or 1 part vinegar 10 parts water. Then air dry!
Can I put my WristWidget® in the washing machine?
We DO NOT recommend putting your WristWidget® in the washing machine. But if you must, put the machine on delicate, cold water, and place the WristWidget® in a delicate garment bag.
General Product Information
What are WristWidget® made of?
Neoprene, a special cotton for the skin, and Velcro... That's it! Free of Latex and harsh adhesive chemicals.
Privacy
Why do you want my email address?
Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however, if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click on where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise, e-mail us at info@wristwidget.com and we will do it for you.
Please let us know if you do not want to receive our specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!
WristWidget® Guarantee
100% satisfaction guarantee. Our primary goal is to help as many people and heal as many wrists as possible. With TLC and personalized care for each case, we do our very best to keep up with all the email and questions. Wendy (the owner/ creator) is as caring as they come. If you need help with the diagnosis she's an invaluable resource. Her email is info@wristwidget.com
Wholesaler Information
How do I place a wholesale order?
If you are interested in selling the WristWidget® online or in your retail space, please contact Vanessa at 0405 085 031 or e-mail vanessa@wristwidget.com.au
Is there a Minimum Order Quantity for the WristWidget®?
Yes, the MOQ for the WristWidget is 15 units.
Can I do net terms?
No, net terms are not available.