How tight should it be? 
It takes about a week to figure out what the tension should be for your injury.  It should be snug at night and tight with heavier activities.  For instance, if your weight bearing tolerance without the ww is only 30 lbs and you are performing a task which requires 60 lbs of force, the ww needs to be tight.  When you are done with the task, you will need to adjust it to a lighter tension.  The micro adjustment function of the ww is essential to ensure that you can tolerate it for up to 12 weeks. 

How long does the WristWidget last?  It is made to last for the entire length of your recovery which can be up to 4 months.  It is designed to be used in the water and last a long time.  The velcro is cut to a length to ensure that it lasts long.  If for any reason it does not last for you, email me and I will replace it free of charge- no questions asked. 

How do you wash the WristWidget?  You can hand wash in cold water and hang to dry.  You can tumble dry after squeezing- not twisting- the water out.   It dries quickly.  You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget. 

Can I wear it in the water?  Yes!  It is made to provide continuous support- even in the water. 

Can I continue athletic activities with the WW?  In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WW without re-injury.  Tasks which are risky are: end range rotation with weight and weight bearing: bicep curls with palm up and over 4 lbs of weight; pull ups with palms facing you; weight lifting over your current weight bearing tolerance etc.  You can email me specific questions.  


How do I know that the WristWidget will help me?  Don't worry- you will know.  Every person who has the TFCC injury, puts it on and KNOWS.  If you put it on and it hurts- it is not for you. The WristWidget is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on.  It is refundable if you do not find it immediately helpful.   

What Lcode do I use to bill for the WristWidget?
L3923
L3929

Ordering and Delivery

What methods of payment do you accept?
You can pay for your order by using PayPal. If you would prefer not to use PayPal simply email  vanessa@wristwidget.com.au for alternate forms of payment.

How long will I have to wait to receive my order?  
We do our very very best to get your order out within 24hrs. Your order will be posted via Australia Post Priority Mail. For Priority Mail please allow 3-5 days for delivery of your order. If you would prefer to pay for express postage please email  vanessa@wristwidget.com.au for your order and extra charges.

 

Is your site a safe and secure shopping site?

You can shop at www.wristwidget.com.au on line with confidence. We have partnered with Shopify's secure payment system.  The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

Returns

What is your returns policy?
We stand by the performance and quality of the WristWidget 100%.  If you are not totally satisfied with the results, please simply return your WristWidget of a full refund (not including postage). 
 

How do I return for a refund?
When we send out your order there is a packing slip included with your order number, you will also receive a copy of this in your email confirmation. Simply send all items you would like to return to the address below.  Please include a copy of your order number as well as your information, including first and last name of the purchaser. For assistance please call us or email vanessa@wristwidget.com.au  0405 085 031

What is your return address?
The return address is: 
WristWidget Australia
Attention Returns or Exchanges

PO Box 208

Wahroonga NSW 2076

How to exchange or refund

1. Goods are returned to WristWidget at your own expense.
2. Send the parcel to:

WristWidget
Attention Returns or Exchanges

PO Box 208

Wahroonga NSW 2076

Call or email us if you need a replacement. We aim to process returns within 3 working days of receiving your return.

If you are returning your WristWidget for a refund, we will issue the credit within 48hrs of receiving them at our offices.

For further information please call  0405 085 031 or e-mail vanessa@wristwidget.com.au

 

 

Cleaning Information

How do I wash my WristWidget?
The easiest and best way to wash your WristWidget is with a gentle soap or 1 part vinegar 2 parts water. Then air Dry!

Can I put my WristWidget in the washing machine?
We DO NOT recommend putting your WristWidget in the washing machine. But if you must, put the machine on delicate, cold water, and place the WristWidget in a delicate garment bag. 

General Product Information

What are WrsitWidget made of?
Neoprene, a special cotton for the skin, and Velcro... That's it!    Free of Latex and harsh adhesive chemicals. 

 

Privacy

Why do you want my email address?
Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise e-mail us at sales@wristwidget.com and we will do it for you.

Please let us know if you do not want to receive out specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!

WristWidget Guarantee

100% satisfaction guarantee.  Our primary goal is to help as many people and heal as many wrists as possible.  With TLC and personalized care for each case, we do our very best to keep up with all the email and questions.  Wendy (the owner/ creator) is as caring as they come.  If you need help with diagnosis she's an invaluable resource.  Her email is info@wristwidget.com

Wholesaler Information

How do I place a wholesale order?
If you are interested in selling the WristWidget online or in your retail space, please contact Vanessa at  0405 085 031 or e-mail vanessa@wristwidget.com.au

Is there a Minimum Order Quantity for the WristWidget?
Yes, the MOQ for the WristWidget is 15 units. 

Can I do net terms?
No, net terms are not available.