We know you have questions!
How tight should the WristWidget® be?
It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the ww is only 30 lbs and you are performing a task which requires 60 lbs of force, the ww needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the ww is essential to ensure that you can tolerate it for up to 12 weeks.
How long does the WristWidget® last? It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The velcro is cut to a length to ensure that it lasts long. If for any reason it does not last for you, email me and I will replace it free of charge- no questions asked.
How do you wash the WristWidget®? You can hand wash in cold water and hang to dry. You can tumble dry after squeezing- not twisting- the water out. It dries quickly. You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget®.
Can I wear it in the water? Yes! It is made to provide continuous support- even in the water.
Can I continue athletic activities with the WW? In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WW without re-injury. Tasks which are risky are: end range rotation with weight and weight bearing: bicep curls with palm up and over 4 lbs of weight; pull ups with palms facing you; weight lifting over your current weight bearing tolerance etc. You can email me specific questions.
How do I know that the WristWidget® will help me? Don't worry- you will know. Every person who has the TFCC injury, puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.
Is the WristWidet® One-Size-Fits-All?
For the most part,.. yes!
How do I wash my WristWidget®?
The easiest and best way to wash your WristWidget® is with a gentle soap or 1 part vinegar 2 parts water. Then air Dry!
Can I put my WristWidget® in the washing machine?
We DO NOT recommend putting your WristWidget in the washing machine. But if you must, put the machine on delicate, cold water, and place the WristWidget® in a delicate garment bag.
What are WristWidget® made of?
Neoprene, a special cotton for the skin, and Velcro... That's it! Free of Latex and harsh adhesive chemicals.
Ordering and Delivery
What methods of payment do you accept?
You can pay for your order by using PayPal, Apple Pay and Stripe. If you would prefer not to use these methods simply email vanessa@wristwidget.com.au for alternate forms of payment.
How long will I have to wait to receive my order?
We do our very very best to get your order out within 24hrs. Your order will be posted via Australia Post. For Standard Mail please allow 3-5 days for delivery of your order. If you would prefer to pay for express postage, you will receive your parcel the following day in most major cities.
How do I order more than one or a variety of colours ?
Once you select one item you are directed to the shopping cart where you can choose the number of items you would like, you can then return to the main page to select a different colour or style. Postage is calculated on the total value of items. You are not charged double the postage for two separate items.
Returns
What is your returns policy?
We stand by the performance and quality of the WristWidget® 100%. If you are not totally satisfied with the results, please simply return your WristWidget® for a full refund (not including postage).
How do I return for a refund?
When we send out your order there is a packing slip included with your order number, you will also receive a copy of this in your email confirmation. Simply send all items you would like to return to the address below. Please include a copy of your order number as well as your information, including the first and last name of the purchaser. Goods are returned to WristWidget® at your own expense.
What is your return address?
The return address is:
WristWidget Australia
Attention Returns or Exchanges
PO Box 208
Wahroonga NSW 2076
Call or email us if you need a replacement. We aim to process returns within 3 working days of receiving your return.
If you are returning your WristWidget for a refund, we will issue the credit within 48hrs of receiving them at our offices.
For further information please e-mail vanessa@wristwidget.com.au